How do I download my digital photo?
Simply input your photo redemption code that can be found at the bottomof your receipt into yourpicturepassport.com and your associated photos will be there to view and download.

My code doesn't work
Make sure you've entered the code exactly as it appears on your receipt. Photos that fail to load are usually the result of a mistyped code. Some letters and numbers can look very similar, such as:
  • The letter O and the number 0
  • The letter O and the letter Q
  • The letter Q and the number 0
  • The letter B and the number 8
Check you've entered all the characters.

How many times can I claim and download my photo?
As many times as you want. Once the photo(s) have uploaded the unique code is valid 30 days from the point that the picture was taken and can beclaimed on multiple devices.

Can I edit the photo?
Yes, but only on your own device. Please download the photo to your chosen device and then use your preferred photo editing software.

What format does my photo download to my chosen device as?
Once downloaded, your photo will be available in JPEG format.

What happens if I download my photo but then accidentally delete the image from my computer or phone?
Unfortunately, we do not store your photos online so we recommend backing up your images regularly.

Can I share my photo on social media?
Yes absolutely! You can post to social media immediately once you have downloaded your photo(s) from www. Yourpicturepassport.com Remember, once you have shared your photo(s) to these sites, other people will have access to them.