How do I get the photos collected on my DigiPass?
Simply input your code into www.yourpicturepassport.com and the associated photo/s will be there to view and download.

The photo is not mine. How can I find my photo?
If you are still on site, please visit the nearest photo collection point and ask for assistance.
If you are not on site, please contact us at SDZoohelp@picsolve.com for San Diego Zoo or SDSParkhelp@picsolve.com for San Diego Safari Park.

There are some photos missing from my DigiPass.
If you are still on site, please visit the nearest photo collection point and ask for assistance.
If you are not on site, please contact us at SDZoohelp@picsolve.com for San Diego Zoo or SDSParkhelp@picsolve.com for San Diego Safari Park.

How big is the photo file?
The file is 2-3MB on average and perfect for sharing online. The actual size varies due to the image capture technology used across our attractions.

I'm not happy with the picture quality. Is there anything you can do?
The photo quality is set due to our specialist photography equipment, therefore we are unable to provide a higher resolution once the photo has been taken.

What format does my photo download to my chosen device as?
Once downloaded, your photo will be available in JPEG format.

How many times can I claim and download my photo?
It is the DigiPass Holders responsibility to download their associated photos within 90 days of the photo being taken. Any photos not redeemed within this timeframe will not be available to view and download as per our privacy policy.

Can I edit the photo?
Yes, but only on your own device. Please download the photo to your chosen device and then use your preferred photo editing software.

What happens if I download my photo but then accidentally delete the image from my computer or phone?
Unfortunately, we do not store your images online so we recommend backing up your images regularly.

Will any other guests have access to my digital photos?
No other guests will have access to photos collected on the code of your DigiPass.

Can I share my photo on social media?
Yes absolutely! You can post to social media immediately once you have downloaded your photo(s) from yourpicturepassport.com. Remember, once you have shared your photo(s) to these sites, other people will have access to them.